The small print, kept friendly
1–2 faces $89. 3–5 faces $119. Pets count as faces.
Ships in 3–5 working days. NZ post is a flat $9.
Every portrait is hand-drawn just for you, so I want you to love it.
Preview before posting (optional). When your portrait is finished, I email you a photo before I post it, to check for any big mistake. There are no small tweaks. You can skip the preview if you like. Once you say yes, it's on its way.
Clear mistakes. Wrong person, or a detail you gave me is missing? I'll fix it or redraw it free.
Damaged or lost in the post. Email [email protected] within 7 days of delivery with a photo. I'll redraw and resend, or refund you in full.
Change of mind. Because each portrait is made just for you, I can't refund for change of mind once it's approved and posted.
Cancellation policy — before I draw. Cancel within [24 hours] of ordering, before drawing starts, for a full refund. Once drawing has started, I can't offer a refund for change of mind.
I use your photos only to draw your portrait. I delete them 30 days after you approve your portrait.
I never post real photos of you. If you say OK, I may share your finished drawing and the drawing video. I show you first, and you can say no or ask me to take it down at any time.
Your date is tentative until the deposit is paid. Deposit: [X]%. Balance due [7 days] before the event.
Cancelling more than [30 days] before: deposit kept, balance not due. Less than [30 days]: full fee due. If I cancel (illness, emergency): full refund, or a new date.
I need a table, two chairs, good lighting and power if needed. Setup takes [30 minutes].
Nothing here limits your rights under the NZ Consumer Guarantees Act.